Shipping & Returns
Shipping Policy
At Mustraus, we are committed to providing our customers with an exceptional delivery experience. We ship our jewelry with the utmost care and in a timely manner to ensure your satisfaction. Orders are processed and shipped within the time indicated on the order from the time of order confirmation. Delivery charges are calculated according to order weight and destination. We will keep you informed of the status of your order and delivery tracking so that you can follow your package in real time. If you have any questions about our delivery policy, please do not hesitate to contact our customer service department.
Return Policy
At Mustraus, each piece of jewelry is crafted with the utmost care to reflect the exclusivity and refinement of our Maison. Our creations are produced in limited series and tailored specifically to the finger size of each client.
Due to this unique and personalized nature, returns, exchanges, or refunds are not possible once the order has been confirmed.
This policy ensures the preservation of the exclusive character of our pieces as well as respect for our manufacturing process, which defines the singularity of Mustraus.
We thank you for your understanding and trust.
With our highest consideration,
The Mustraus Team